Outsourced IT (OIT)

Time and materials support with scheduled onsite visits from qualified engineers.

Schedule an Appointment Get more information

NDA provides extensive IT support services. Each client has a unique environment requiring a customizable and adaptable approach for their support needs.

OIT is our time and materials support service that provides monthly scheduled (or as needed) onsite support by a qualified Network Engineer. OIT is designed for organizations that prefer to delegate some of their support needs to an IT professional, freeing up employee talent for other business critical objectives.

Staff Experience & Qualifications

NDA Network Engineers average 15 years or more of proven IT experience and have a strong history of customer retention.

We seek to match a compatible engineer with a client that best fits their organizational culture ensuring a smooth and enduring relationship.

Each of our clients is assigned a dedicated team to ensure consistent quality of service.
Each Field Engineer is supported by one of our Senior Engineers.
NDA has established clear and consistent procedures for problem escalation and resolution.

OIT Services Overview

•Monthly preventative file server maintenance

•Quarterly workstation maintenance (Windows)

•Create a Written Disaster Recovery Plan

•Practice Disaster Recovery by Running Drills at Least Twice/Year

•Enterprise-Wide License Management

•Provide Help Desk and Other Break/Fix/Repair Services

•Identify New/Updated Technologies that May Be Useful

•Identify and Provide or Recommend Appropriate User Training

•Maintain Relationships with Vendors and Technology Partners

•Document and Inventory the Network

•Virtual CTO

Request more information